Frequently Asked Questions
Everything you need to know about your LA PORTE experience.
What is the standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How do I process a return or exchange?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition with all tags attached. Please visit our returns portal to start your request.
How can I find the right size?
Each product page includes a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit for every silhouette.
What payment methods do you accept?
LA PORTE accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
Are your materials sustainably sourced?
We are committed to conscious fashion. 80% of our current collection is made from organic, recycled, or deadstock fabrics as part of our ongoing mission toward full sustainability.
Can I track my order in real-time?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.